CasWino Privacy Policy

At CasWino, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you play at CasWino Online Casino, register an account, or otherwise interact with our website at caswino.com. By using our services, you consent to the practices described below.

Who We Are

CasWino Online Casino is operated by Caswino Ltd., licensed under the authority of Anjouan, Union of Comoros. We provide our services to players primarily in Australia and Germany, with our interface available in English, German and Spanish. The English version of this policy prevails in the event of any translation discrepancy. We do not accept players from the United States or any European Union member state, and users residing in a restricted country may not use our service.

Information We Collect

When you create an account with us, we at CasWino collect certain categories of personal information necessary to provide our services and comply with our legal obligations. Our CasWino platform gathers data at several stages of your relationship with us.

• We collect registration details such as your name, email address, date of birth and password when you sign up
• We gather payment information, including the currency and method you use for deposits and withdrawals, such as USD, EUR, AUD, BTC, ETH, LTC, SOL, TRX, USDT and USDC
• We track your gaming activity, including games played, bets placed and bonuses claimed, to administer our Welcome Package and other promotions
• We may request identity verification documents, such as a photo ID or passport plus a selfie, when processing larger withdrawals
• We automatically collect technical data such as your IP address, browser type, device information and login timestamps
• We retain records of your communications with our support team, including live chat transcripts and emails sent to support@cswn.io

How We Use Your Information

Our CasWino team uses the information we collect for legitimate business and regulatory purposes. We at CasWino never use your data beyond what is necessary to operate our platform responsibly and securely.

• We use your data to verify your identity and prevent one person from holding multiple accounts
• We process your payments and apply our withdrawal limits based on your deposit category
• We use your contact details to respond to support requests within our stated 12-hour email response window
• We send you information about reload bonuses, cashback offers, free spins and seasonal promotions such as our Halloween campaign
• We analyze gameplay patterns to detect fraud, chargebacks and prohibited activity, which carries a 50 USD administration fee
• We use data to enforce our wagering requirements and bonus terms, including the 35x wagering and maximum bet rules

Legal Basis and Consent

We at CasWino process your personal data on the basis of your consent, the performance of our contract with you under our Terms and Conditions, and our legitimate interest in preventing fraud and complying with licensing obligations under Anjouan law. Where you register a CasWino account, you confirm that the information you provide is accurate and that deposits are made from an account held in your own name.

Sharing Your Information

Our CasWino Casino does not sell your personal data to third parties. However, we may share information with trusted partners where necessary to run our business.

• We share data with payment processors to complete deposits and withdrawals via Visa, MasterCard, crypto wallets and other supported methods
• We share data with game providers such as Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City and BGaming to deliver slots, live casino and table games
• We may disclose information to regulatory authorities if required by our license
• We may share data with fraud prevention services to protect our platform and our players

Cookies and Tracking

We at CasWino use cookies and similar technologies to enhance your browsing experience, remember your preferences and measure how you interact with our lobby sections, including Slots, Live-Casino, Jackpot Games and Bonus Buy. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or misuse. Our CasWino infrastructure uses encryption for sensitive data, including payment details and identity documents submitted for verification purposes.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with our legal, accounting and regulatory obligations. If you request account closure through kyc@cswn.io, we will retain only the data necessary to meet our record-keeping duties.

Your Rights

You have certain rights regarding the personal data we hold about you. We encourage you to contact us if you wish to exercise any of the following:

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention requirements
• You may object to certain processing activities, including marketing communications
• You may request self-exclusion or permanent account closure by contacting kyc@cswn.io

Children's Privacy

Our services are intended strictly for adults. We do not knowingly collect personal data from anyone under the legal gambling age, and any account found to belong to a minor will be closed immediately.

International Data Transfers

Because we at CasWino serve players across different regions, your data may be transferred and processed in countries outside your own. We take steps to ensure that any such transfer maintains an appropriate level of protection consistent with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We recommend reviewing this page periodically. Continued use of CasWino Online Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our team. General inquiries can be sent to support@cswn.io, complaints to complaints@cswn.io, and self-exclusion or account closure requests to kyc@cswn.io. You can also use the contact form on our support page, available 24/7 through live chat.